If you have a problem, concern or complaint about any part of an adviser’s service, or the services offered by deVere New Zealand please call, email, or write to deVere New Zealand using the following contact information:

 

deVere New Zealand Limited
Suite 2, Level 5, 507, Lake Road,
PO Box 33916, Takapuna,
Auckland, 0622,
New Zealand

Phone: +64 9 489 6380

Email: devere@devere-newzealand.nz

 

If we cannot agree on how to fix the issue, or if you decide not to use our internal complaints resolution scheme, you may contact the Insurance and Financial Services Ombudsman Scheme Inc , which costs nothing and will help us resolve any disagreements.  You can contact the Insurance and Financial Services Ombudsman Scheme Inc by calling , emailing or writing to them:

 

Address: Insurance and Financial Ombudsman Scheme Inc, PO Box 10-845, Wellington 6143

Phone:  0800 888 202

Email: info@ifso.nz

Further information can also be found on their website, at www.ifso.nz